28 Day returns
If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition.
• We operate a 28-day return policy
• Return requests must be sent to us in writing within 14 days of receipt of the order.
• Customers will then have an additional 14 days to return the item(s) to us.
• Return requests must include the full name, 4 digit order/reference number and contact details of the card holder
• If your item is damaged or faulty, please send a written description of the issue alongside photographic evidence of any breakages or faults
• Products must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Alex Price packaging
• Please note: all hard-wired items, including pendants cannot be returned once installed, unless they are proven faulty.
Please return all items to:
1 Deer Park
• We aim to issue refunds within 14 days of their return, pending a quality inspection
• Refunds will not be issued if the item(s) is damaged on installation or by a third party
The above policy is based on the UK Online and Distance Selling Regulations.