28 Day returns

Returns Policy

If you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt, providing they are in original resalable condition.

Returns
• We operate a 28-day return policy
• Return requests must be sent to us in writing within 14 days of receipt of the order.
• Customers will then have an additional 14 days to return the item(s) to us.
• Return requests must include the full name, 4 digit order/reference number and contact details of the card holder
• If your item is damaged or faulty, please send a written description of the issue alongside photographic evidence of any breakages or faults
• Products must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Alex Price packaging
• Please note: all hard-wired items, including pendants cannot be returned once installed, unless they are proven faulty.

Please return all items to:

Alex Price 

1 Deer Park 

Thornbury 

BS35 1AT

Refunds
• We aim to issue refunds within 14 days of their return, pending a quality inspection
• Refunds will not be issued if the item(s) is damaged on installation or by a third party

The above policy is based on the UK Online and Distance Selling Regulations.